Frequently asked questions

Everything you need to know about buying wholesale peptides from WholeSalePeptideStore.

Wholesale & customers

Who are your customers?

WholeSalePeptideStore supplies research clinics, laboratories, universities, independent researchers, resellers and distributors who need peptides in bulk. We are also the official wholesale supplier to reta-uk.com and buyreta.com, providing the stock behind their retail ranges.

Do you offer wholesale and bulk pricing?

Yes. Every price shown on the site is already a wholesale price, supplied in kits of 10 vials. There is no account, application or approval needed, just add to cart and check out.

How are the peptides sold?

Every product is supplied as a kit of 10 vials. The price shown on each product is the price for the full 10-vial kit.

Products & quality

What purity are your peptides?

Every compound is research grade with a minimum of 99% purity, verified by HPLC and mass spectrometry and confirmed by independent third-party testing.

Do you provide a Certificate of Analysis (COA)?

Yes. Every batch is independently tested and ships with a Certificate of Analysis documenting identity, purity and concentration, so you and your own customers can verify quality before use.

Are your peptides synthetic or naturally derived?

All our peptides are synthetic, produced by solid-phase peptide synthesis and freeze-dried. This gives precise control over sequence and purity, with no contaminants from animal or human sources.

How should peptides be stored?

Store lyophilised vials in a freezer at -20°C or below, sealed, dry and away from light. Once reconstituted, keep the solution refrigerated at 2°C to 4°C and use within roughly 2 to 4 weeks. Do not refreeze a reconstituted peptide.

What is included in my order?

Your order contains only the peptide vials listed on the product page. Reconstitution kits, bacteriostatic water and laboratory supplies are not included unless stated.

Orders & shipping

When will my order be dispatched?

Orders placed before our daily cut-off are dispatched the next business day, Monday to Saturday. Orders placed on Sundays or bank holidays ship on the next working day.

How long does delivery take?

UK orders are sent by Royal Mail Tracked 24, which aims to deliver the next working day after dispatch. International orders are sent tracked, with times varying by destination. Every order is fully tracked.

How much does shipping cost?

Shipping is free on all orders. Every order is sent fully tracked.

Do you ship internationally?

Yes. International orders are sent tracked at no extra cost. The buyer is responsible for ensuring the items may lawfully be imported into the destination country and for any customs duties or import charges that may apply.

How do I track my order?

As soon as your order is dispatched we email you a tracking number and link. If you have an account, you can also view your order status there.

Returns & refunds

Do you accept returns?

You may request a return within 14 days of receiving your order, provided the items are unopened, unused and in their original sealed packaging. For safety and product-integrity reasons we cannot accept opened vials or items with broken or tampered seals.

How do refunds work?

Once we receive and inspect a returned item, we issue your refund to the original payment method and email you when it is processed.

What if my order arrives damaged, faulty, incorrect or incomplete?

Contact us within 48 hours of delivery with your order number and clear photos. We will arrange a free replacement or a full refund. Missing items are reshipped free of charge.

What if I entered the wrong delivery address?

We can only reship a parcel once it is returned to sender. If you notice the mistake in time, contact the carrier or your local post office to reroute the package or set up forwarding to the correct address.

Research use & compliance

What are your products for?

All peptides and products are supplied strictly for laboratory and scientific research use only. They are not for human or animal consumption, and we do not provide dosing, handling or usage instructions. All products must be handled by qualified professionals in a suitable laboratory environment.